Refund policy

90-Day Risk-Free Guarantee At Honnelys, your clarity and wellbeing come first. If your purchase doesn’t meet your expectations, you are fully protected by our 90-day money-back guarantee—no judgment, no hassle.

✅ Who Is Eligible? You can request a refund if:

  • Your request is made within 90 days of the delivery date.

  • It is your first purchase of that specific product (limit of one per customer or household).

  • For bundles or multi-packs: You may be refunded for one opened unit. Any additional units must be returned unopened and in resalable condition to qualify for a full bundle refund.

  • Note: Original shipping fees are non-refundable unless the issue was our error (e.g., damaged, defective, or incorrect item).

📩 How to Request a Refund Send an email to hello@honnelys.com containing:

  1. Your order number (or proof of purchase).

  2. Your full name and delivery address.

  3. A brief explanation of your experience.

  4. Photos (only required if the item arrived damaged or defective).

📝 The Feedback Questionnaire (Required) Before processing your refund, Honnelys Customer Support will ask you to complete a short questionnaire explaining the reason for your request. This feedback is essential to help us improve our products and ensures the guarantee remains fair for everyone.

📦 Return Process (If Applicable)

  • For unopened items requiring a return, our team will issue a Return Merchandise Authorization (RMA) along with the correct return facility address.

  • Unless the item was damaged or incorrect, return shipping costs are the responsibility of the customer.

  • Please use a trackable shipping service. Returns sent without a prior RMA may be refused and will not be refunded.

🚫 Damaged, Defective, or Incorrect Items If your order arrives damaged or incorrect, please notify us within 7 days of delivery and include photos of the item. We will issue an immediate replacement or full refund, covering all shipping costs.

💳 How Refunds Are Issued Once your request (and any required physical return) is approved, we will automatically process the refund to your original payment method. Please allow 5–10 business days for your bank or credit card provider to post the credit to your account.

⚠️ Exclusions

  • Gift cards and marked "final-sale" items.

  • Orders showing evidence of misuse, reselling, or abuse of our return policy.

  • Returns sent back without prior authorization (RMA).

Need Help? Honnelys Customer Support is here for you. Reach out to us anytime at hello@honnelys.com.

This policy applies to purchases made directly through Honnelys and does not limit any statutory rights granted by applicable consumer protection laws.